Return and Refund Policy
We aim to ensure every order meets your expectations. If you are not satisfied with your purchase, you may return, exchange, or request a refund by following the procedure below.
Key Details
Return Period
Items can be returned within 30 days of delivery.
No Restocking Fee
We do not charge a restocking fee.
Refund Timeline
Refunds are processed within 7 days after the returned items are approved.
Shipping Costs
Customers are responsible for return shipping unless the item was damaged or incorrect.
Exchanges
Exchanges are available within 30 days of delivery.
How to Return Items
To initiate a return, email us at info@solaynewear.com with your order number and reason for return. Items must be unused, unwashed, and returned with original tags and packaging.
Return Process
1. Contact Us
Email info@solaynewear.com
with your order number and reason for return.
2. Follow Instructions
Once approved, we will provide return instructions and the return address.
3. Pack Securely
Ensure items are packaged properly to prevent damage during transit.
4. Shipping Costs
Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect.
Refunds
- You will receive confirmation once your return is approved.
- Refunds are issued to the original payment method within 7 days.
- Processing times may vary depending on your bank or payment provider.
Exchanges
To request an exchange, contact info@solaynewear.com within 30 days of delivery.
- Items must be unused and unwashed
- Original packaging must be included
- All tags must remain attached
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please email info@solaynewear.com with photos of the issue and your order number. We will arrange a replacement or correction promptly.
Cancellations
To cancel an order, contact info@solaynewear.com as soon as possible. Orders that have already entered processing cannot be canceled. Once delivered, returns can be requested following the steps above.