Shipping Policy
Key Details
- Order Cut-Off: Orders placed before 4 PM ET are processed the same business day.
- Processing Time: Orders are generally processed within 1–2 days (Monday–Saturday).
- Transit Time: After dispatch, transit usually takes 4–6 days (Monday–Saturday).
- Estimated Total Delivery: Orders are typically delivered within 5–8 business days from the purchase date.
- Free Shipping: Available within the United States
Tracking Updates
After placing your order, you will receive a confirmation email with your order details. Once shipped, a separate email will provide your
tracking information.
Possible Delivery Delays
Deliveries could be affected by:
- Periods of high demand or public holidays
- Severe weather conditions or natural events
- Courier or operational interruptions
If Your Order Is Late
Please allow an extra 3 business days beyond the estimated delivery date.
If your order has not arrived after this time, contact
info@solaynewear.com
for assistance.
Cancellations
To cancel an order, please contact us at
info@solaynewear.com
as soon as possible. Once processing has started, orders cannot be canceled.
If you no longer want to keep the item after delivery, you can request a return by following the procedure outlined in the
Return and Refund Policy.
Damaged or Incorrect Items
If your order is received damaged or incorrect, please send clear photos of the issue to
info@solaynewear.com,
a brief description of the issue and photos of the item and its packaging.
We will arrange for a replacement or the correct item to be sent promptly.